If you found a manufacturing defect or wish to exchange size, our store accepts such returns within 7 days upon purchase, provided that the product being returned is in as good condition as received with its original packaging with no signs of use, damage, or alteration.
To start a return, you can contact us through Facebook Messenger or Instagram Direct. If your return is accepted, we’ll arrange a return pick-up service at your local address. If your address is out of serviceable areas, you will be given instructions on how and where to send your package.
Please note that you will be responsible for all applicable shipping costs unless you received a defective, or incorrect item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings, custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds to store credits
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with store credits of the same value as the product returned.
Store credits can be used to purchase a product you desire as a replacement for your returned purchase. Once we received and inspected the returned product, you will receive an email confirmation along with the store credit.
Refunds to Bank
Refund to the bank will be the last resort if the product under warranty is defective, can no longer be repaired or exchanged at the time the request is being processed. Refund to your original payment method may take 7 to 15 business days depends on your bank policies and processing time.