PREMIUM SERVICE 

When you own a Homura piece, you become a valued member of the Homura family. We take pride on providing continuous service, including care and repair, complimentary cleaning and crystal recharging.

STANDARD REPAIR WARRANTY

We offer a 2-Year Repair Warranty from the date of shipping covering loose parts, locks, adhesives, strings, and stone settings on most products purchased directly from Homura or from authorized resellers.

Homura's 2-Year Repair Warranty does not cover the following:
  • Lost items or parts including stones.
  • Damage resulting from accident, misuse, abuse or negligence ( Abrasions or cracked stone or crystal )
  • Chemical or water damage.
  • Plating degradation, gemstone fading due to exposure to oils, perfumes, soaps or other external elements including normal wear and tear.
  • Sale items, off-price, customized or markdown items.
  • Shipping costs, import taxes and duties

 

OUT-OF-WARRANTY REPAIRS

We ensure that our craftsmanship is to the highest standards and repair all items made by Homura. You may send in your item by mail. After we make an assessment, we will send you a free estimate.

 

REFUNDS / REPLACEMENTS

We will offer a one-time replacement or refund in case you found a manufacturing defect or received an incorrect product. Please notify us within 48 hours and return the product via traceable mail in as good condition as received and original packaging with no signs of use or misuse within 10 days of your order being delivered. 

Please note that your original shipping and packaging or importation costs will not be refunded, unless you received a defective, or incorrect item.

EXCHANGES

You may return a product for exchange if in case you ordered a wrong size or change of mind. If the exact model or size is not available as a replacement, Homura will work with each customer to find a suitable Homura product of equal value and similar style. You will be responsible for all shipping fees, import taxes and duties if applicable. 

Send in your item by mail via LBC, 2Go, JRS Express or any traceable courier of your choice. If you reside outside the Philippines, please mail your item via FedEx, UPS, or DHL.

 

Click here to return a product

FOR MORE INFORMATION, PLEASE CONTACT

info@homuradesign.com